Contact us if the product is damaged at the time of delivery, this should be reported to us immediately via the form below. In order for us to be able to claim the damage to our carrier, we need to report the damage to the carrier within 1-3 days. We are therefore grateful if you report the damage within this time. Remember to attach pictures of the damage so that we can handle your case more easily and quickly
This applies to both visible and hidden transport damage and it is therefore important that you unpack and check that the product is defective as soon as possible after receipt.
If the damage is visible, it is easiest if you report this directly to the driver upon receipt of the shipment. Ask the carrier to make a note of the damage to your copy of the consignment note. Remember to always save the packaging so that the complaint can be handled correctly.
A product that we have found is transport damaged, we replace quickly and free of charge.